> For the complete documentation index, see [llms.txt](https://fm-shop.gitbook.io/fm-shop-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://fm-shop.gitbook.io/fm-shop-docs/help/support.md).

# Support

How to contact FM Shop and what to include to get help faster.

Support is provided on our **Discord server**.

{% embed url="<https://discord.gg/TZeRjWeFKQ>" %}

## Where to find us

| Channel                                     | Link                                                       |
| ------------------------------------------- | ---------------------------------------------------------- |
| Discord (support, discount codes, showcase) | [discord.gg/TZeRjWeFKQ](https://discord.gg/TZeRjWeFKQ)     |
| YouTube (trailers)                          | [youtube.com/@fmshop\_](https://youtube.com/@fmshop_)      |
| TikTok                                      | [tiktok.com/@fmshop\_\_](https://www.tiktok.com/@fmshop__) |
| Website                                     | [fm-shop.it](https://www.fm-shop.it)                       |

## Before you write

1. Read the [FAQ](https://fm-shop.gitbook.io/fm-shop-docs/help/faq) and the [Troubleshooting](https://fm-shop.gitbook.io/fm-shop-docs/help/troubleshooting) page: most questions are answered there.
2. For a purchase problem, find your **Tebex transaction ID** in the confirmation email.
3. For an installation problem, copy the **console errors** as text.

## What to include in your message

* The **product name** and its page link.
* Your **Discord username**.
* The **transaction ID**, for purchase or delivery problems.
* What you expected and what happens instead.
* Screenshots or a short video, and the console errors.

{% hint style="info" %}
A complete message is answered faster than a short one. See the full list in [Troubleshooting](https://fm-shop.gitbook.io/fm-shop-docs/help/troubleshooting#what-to-send-to-support).
{% endhint %}

## Payment problems

Card and payment errors are handled by **Tebex support**. See [Payments and refunds](https://fm-shop.gitbook.io/fm-shop-docs/help/payments-and-refunds).

## Documentation

You are reading it. If a guide is missing or unclear, tell us on Discord and we will improve it.